Improve Field Service and Reduce Costs Effectively
Field service is a job that involves a lot of costs and unless you reduce it you are not going to make the profits that you desire. Field service involves employing field personnel for doing the job, paying for their travel to various customers, spending for fuel for the fleet that will vary the various parts to the site, etc. All these will add to your costs and make field service not viable unless you plan the jobs very carefully and ensure optimum use of all your resources. When you have a good system to schedule and complete the jobs at hand, then you can be sure of making profits. It is not enough to schedule the jobs on an excel sheet. You will need software that will help you organize the jobs in the best way.
Scheduling The Job And Dispatching The Technician
The primary job in any field service operation is scheduling the job. When there are many requests from your customers for field service, you must schedule these jobs in such a way that your technicians can do the job without wasting their time or traveling unnecessarily. This is the most important feature on your field management software and you must see how this works. The scheduling should be done automatically using the inputs you feed. This will help you to use your technicians to the maximum. The software can even help you reschedule your jobs correctly in case a technician goes on leave or there is an emergency service to be attended to out of turn.
The scheduling feature will help in dispatching the technicians on time and help them attend to as many customers as possible. The service scheduling software will inform the technicians about their jobs well in advance for them to be prepared for the jobs of the day. The software will help technicians to source the required parts in advance so that there is no waste of time. The mobile-friendly software will help technicians to see even sudden changes in the jobs on their smartphones. Integrating maps and GPS can show the shortest route. It can help in planning the jobs so that unnecessary travel can be avoided and huge savings in fuel costs can be achieved.
Timely Information To Customers
When you have a field service management app it is easy to communicate the time of job to the customers. The app will send a message automatically to the customers about the time of their service. This will help them be prepared for the servicing of their equipment. The app will also allow them to request a change of schedule if there is some inconvenience on their part. You can reschedule the job and use your technicians for other jobs.
The field service management mobile app will help your technicians to send reports about the completion of the job from the site itself without any delay. They can prepare invoices and send to the customers.
